If you have a problem, please make sure you have checked out both our FAQ page and Help document – your question may have been answered there. If you need to get in contact by telephone, our hotline operates between 9am - 7pm Monday - Friday, 10am - 6pm Saturday - Sunday except bank holidays.
Phone: 0203 5071 930
(9am-7pm Monday-Friday, 10am-6pm Saturday-Sunday excluding public & bank holidays)
How to Apply
Smart-Pig.com is a trading name of FCL Consumer Finance Ltd. Our postal address is:
34 Warwick House
FCL Consumer Finance Ltd is registered at 64 North Row, London, W1K 7DA.
If you are not satisfied with our service you have a right to make a complaint. Just get in touch with our Care team using the form or phone number above. If your complaint is submitted on a working day, we will try to resolve it within 24 hours. We will provide a final response within 2 working days, or issue an acknowledgement letter and copy of our complaints procedure within 5 working days. We will then have a maximum of 8 weeks under FCA regulations to deal with the complaint. If you feel that the issue has not been resolved appropriately, then you may wish to refer your complaint to our trade association, the CCTA, whose contact details can be found at www.ccta.co.uk. Finally, as a last resort you may wish to take your grievance to the Financial Ombudsman Service following their Consumer Complaints Guidance.