Contact Us

Contact Us

If you have a problem, please make sure you have checked out both our FAQ page and Help document – your question may have been answered there. If you need to get in contact by telephone, our hotline operates between 9am - 8pm Monday - Friday, 10am - 6pm Saturday - Sunday except bank holidays. 

Phone: 0203 5071 930
(9am-8pm Monday-Friday, 10am-6pm Saturday-Sunday excluding public & bank holidays)

Our Address is a trading name of FCL Consumer Finance Ltd. Our postal address is:
3 Tancred Close
Leamington Spa
CV31 3RZ

FCL Consumer Finance Ltd is registered at 111 Buckingham Palace Road, Victoria, London, SW1W 0SR. 

Complaints Procedure 
If you are not satisfied with our service you have a right to make a complaint. Just get in touch with our Care team using the form or phone number above.  If your complaint is submitted on a working day, we will try to resolve it within 24 hours.  We will provide a final response within 2 working days, or issue an acknowledgement letter and copy of our complaints procedure within 5 working days.  We will then have a maximum of 8 weeks under FCA regulations to deal with the complaint. If you feel that the issue has not been resolved appropriately, then you may wish to refer your complaint to our trade association, the CCTA, whose contact details can be found at Finally, as a last resort, you may wish to take your grievance to the Financial Ombudsman Service following their Consumer Complaints Guidance.
Email Us Direct

You can email us direct at please be sure to include a subject in your email. 

Alternatively you can fill out our contact form below and we’ll get back to you as soon as possible.

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